What do I do if I cannot login?

Please note the following general guidelines:

1. Use the same email and password that you did when registering for the service. If you cannot log in, you might be trying to log in with another email address than you have registered with. Please verify your email account to find any email communication with us and obtain from there the correct email address to be used for login. If you forgot your login email, please contact customer support at [e-mail], stating some information that lets us identify yourself, eg, some previous purchases or your credit card number.

2. If you forgot your password you can always reset it by clicking ''Forgot my password'' in the ''Login'' screen. If you do not receive the reset password email, then please refer to step 1 ensuring you are using the correct email address. We will never send a password reset email message to a non-registered email address.

3. Have a stable internet connection, especially if you are using mobile data or when on wifi. Sometimes it might look like you are connected with WiFi correctly, but have no internet access, please verify in case you have any issues.

(for mobile app users:)

4. Use the latest version of the app. If your app is not set to update automatically, you can find the latest updates on Google Play Store or Apple store.

1. 5. If the first 4 steps have been completed and you still cannot log in, please contact customer support for further assistance using the channels provided on our website or in the app, or contact [e-mail].